Support

Support

How to play the iOS app "Escape Your Way — Escape from the Mysterious Lab", and answers to common questions. 日本語

Contact us

For questions, bug reports and requests, message us on our LINE official account.

Open the LINE official account

We read messages in English too. For questions about a purchase, please include the date of purchase and the order ID from the App Store receipt email.

How to play

There are no choices to pick from. Just say or type what you want to do.

The game listens only while you hold the 🎤 button at the bottom of the screen. Hold it, say something like "examine the lab coat", then let go. You can also play without the microphone by typing in the text box. Saying both what to do and to what — like "open the desk drawer" — makes it more likely to do what you meant.

About talks

Your first 30 talks are free. After that, you can add 1,000 talks at a time from "Get more talks".

One talk is one thing you say or type that the AI interprets. Tapping the screen to move between scenes or pressing the safe's keypad does not count. Talks where the AI could not respond (for example, because of a connection problem) do not count either.

FAQ

I bought talks but my count didn't go up
If your connection dropped, it may be delayed. Close the App and open it again, and it will be added automatically. If it still doesn't go up, please contact us.
Switching phones or deleting the App
Purchased talks are tied to the iPhone you bought them on. If you delete the App or switch phones, your remaining talks may not carry over.
The microphone doesn't work
Allow the microphone and speech recognition for "Escape Your Way" in the Settings app. You can also play by typing.
Do I need an internet connection?
Yes. The AI interprets your words, so please play with an internet connection.
Which language does the App use?
If your iPhone's primary language is Japanese, the App is in Japanese. Otherwise it is in English.

Privacy

See the Privacy Policy for how the words you enter are handled.